What delivery options do I have?
Australia-wide delivery services are offered at the end of the purchase process. The domestic parcel service offers a choice of speeds using the Australia Post network. Simply choose Express Post (1-2+ days) or Standard Parcel Post (3+ days).
How much does delivery cost and how do I track orders?
Each delivery is individually calculated based on weight. There are 3 weight categories for flat rate delivery (500gm, 3Kg and 5Kg), meaning that it doesn’t matter where you are in Australia, you will get the goods at the same delivery cost for the same weight. Before the order is finalised you will be able to review the delivery cost. We recommend the standard Parcel Post service for a cost-effective and reliable solution, usually delivering parcels in 3 to 4 business days. The above delivery times do not include the usual handling and order processing which takes around 2 days.
Do you offer any discounts on delivery costs?
Yes, all orders over $99 are shipped free of charge Australia-wide using standard Parcel Post (max. 5Kgs/order). We also offer from time to time "Free Shipping" on certain items. Please check under the "Free Shipping" tab on the front page.
What happens if no one is home to receive the parcel?
Australia Post will:
- check your delivery instructions provided,
- look for a 'safe drop' location, or
- return the parcel to an Australia Post retail outlet and leave a notification card letting the recipient know where and when it will be available for collection.
Can I pickup my order in person?
While we also understand that in some cases the pick up could save the cost of transport (especially if you live in Brisbane), it is not possible at this stage, as all our products are kept in a high-security warehouse with no customer facilities. We thank you for your understanding.
Is there any limit to the order size?
We currently only limit the weight per order to the maximum of 5Kgs. If your order is larger please split it so no single parcel is heavier than 5Kgs. During the checkout process you are able to view and modify your orders accordingly before the order is finalised. Alternatively, if you need to order goods which are in excess of 5Kgs and are unable to split it, please drop us the details using our contact form and we will try to find the best, most cost effective solution to get it to you.